AI receptionist for solicitors & law firms · UK
We'll take the enquiry. You take the instructions.
Magixis is a 24/7 AI receptionist for UK law firms. It answers every call, qualifies a new enquiry and books it with the right fee-earner, gives existing clients the factual status your team has recorded, and captures the opposing party so you can run your own conflict check. It gives no legal advice and takes no instructions. From 70p a minute, no contract.
Hear it before you decide
One agent. One call.
Our own line is answered by the same agent your callers would get — 24/7. Ask it to take a mock enquiry for your firm, then try to get legal advice out of it and listen to what it does instead.
- 24/7, 365 days
- ICO-registered · ZC223083
- UK/EU data storage · signed DPA
- No contract · from 70p a minute
The system
What does an AI receptionist do for a law firm?
It answers every call to your number — in hours, after five, and at the weekend. A new enquiry is qualified and booked with the right fee-earner. An existing client gets the factual status your team has recorded. Anything that needs a solicitor's judgement is refused on the call and routed to a person. Nothing said to the agent creates a retainer.
Every call picked up, in the firm's name
The agent is trained on your matter types, your published prices and your escalation rules. It answers within two rings at 9am and at 9pm alike, and it knows the difference between a new enquiry, a client chasing a file, and a cold-caller selling leads.
Straight into the right fee-earner's diary
Enquiries are matched to the department and booked on the call, with an SMS confirmation. Where a question needs a solicitor, the callback becomes a task with a named owner and a time — not a note that somebody will ring back.
The record writes itself, and stays small
Matter type, opposing party, the dates the caller gave, the fee quoted, the appointment, the owner. Names and numbers are masked by default and access is capability-based, so the file exists without the call notes being open to the office.
Two front desks, one number
The phone rings before anyone has agreed to anything.
A caller to a law firm is either shopping — comparing fixed fees across three firms in an afternoon — or chasing, wanting to know what has happened to a file while the fee-earner is in court. Neither call waits for the desk to be free.
The enquiry that rings three firms
Someone who has just been dismissed, or whose purchase needs moving, works down a Google page and instructs whoever picks up, answers plainly and gives a fee. Under the SRA Transparency Rules your prices are already published — voicemail is what stops anyone hearing them.
three firms, one afternoon
Progress calls land on fee-earners
Plenty of a firm's calls are not new work at all: they are clients wanting one factual update. Each one that reaches a solicitor costs chargeable time, and each one that reaches nobody starts to become a complaint. Communication and delay made up 46% of the complaint types brought to the Legal Ombudsman in 2025/26.
46% of complaint types
The nine o'clock call is the one that matters
Distress does not keep office hours. A parent served with an application on a Friday evening, a tenant with a date in the diary, a family ringing about an arrest at the weekend. By Monday morning they have found a firm that answered.
21:00 · nobody at the desk
What happens
62%
of calls to small businesses never reach a live person.
Why ring-back fails
86%
of calls from unknown numbers go unanswered — so when you ring the enquiry back, they don't pick up.
What clients complain about
46%
of complaint types taken to the Legal Ombudsman in 2025/26 were communication (24%) or delay and failure to progress (22%). England and Wales.
How the agent handles calls to a firm
Two illustrative transcripts.
Scripted examples of how the agent handles these calls, not recordings of real callers. Firm name, staff names and fees are invented for the example.
New enquiry · captured, not advised
Pipeline
AGENTGood afternoon, Bramhall Kay. How can I help?
CALLERI've been sacked and I want to take them to a tribunal. Do I have a case?
AGENTI can't answer that — I don't give legal advice and I can't say whether you have a claim. What I can do is take the details and get you in front of one of our employment solicitors. Can I start with your employer's name?
CALLERKestrel Logistics. I was there four years.
AGENTThank you. I'll pass that to the firm so it can run its own conflict check — I'm not able to confirm we can act until that's done. What date did the dismissal take effect?
CALLERThe 30th of June. Am I still in time?
AGENTI can't comment on time limits — that's for the solicitor. I've recorded the date. Our published fee for a straightforward unfair dismissal claim is £1,800 plus VAT, and the price page sets out what that covers. Rachel Odell has Thursday at 10am.
CALLERTake it, please.
Enquiry captured · employer named for firm's conflict check · no advice, no view on time limits · fee from published list · Rachel Odell · Thu 10:00
Existing matter · status, then a refusal
Routing
CALLERIt's Tom Ashby — I'm buying the flat on Delamere Road. Any news?
AGENTYes, Mr Ashby. Your searches came back on the 4th and your file's with Rebecca Doyle. The note says she's raising enquiries with the seller's solicitor.
CALLERRight. The lease has 78 years left — should I pull out?
AGENTThat's a judgement for Rebecca and not something I can answer. I'll log the question and ask her to call you. Is this the best number?
CALLERIt is. We're meant to be exchanging next week.
AGENTI've noted the exchange date you've given me and marked the callback urgent. Rebecca will see both when she's out of court this afternoon.
Factual status only · advice refused · callback task → Rebecca Doyle · flagged urgent
Your CRM, written by the call
Ten fields. None of them a retainer.
Every plan includes the Magixis CRM, and the record fills itself in while the caller is still on the line. It holds the enquiry — enough for your team to run a conflict check and pick the matter up — and no more than that.
ContactName & contact
ContactNew enquiry or existing client
MatterMatter type
MatterOpposing party named
MatterDates the caller gave
MatterHow they found you
MoneyFee quoted from your list
MoneyFunding route mentioned
DiaryAppointment booked
OwnerFee-earner assigned
Beyond reception
Every enquiry becomes a record with a matter type attached.
Magixis isn't only the voice that answers. From the first ring it builds a CRM keyed to your departments, so you can see where enquiries are coming from, which matter types are asking, and what is still waiting on a conflict check.
01 · CRM from call data
Caller → enquiry → matter, in one thread
Every caller becomes a contact from their first call — names and numbers masked by default — and the enquiry stays attached to the matter it becomes. No re-keying an enquiry into the case management system by hand.
02 · Value you can defend
Enquiry pipeline by department
See how many enquiries each matter type brought in and the fee value at stake, drawn from the prices you configure. An estimate of opportunity, never a claim of banked billing.
03 · Every call reviewable
Transcript, recording, captured intent
A full log of who called, what they asked, and what was recorded. Recordings are held 30 days and transcripts 90 days by default, and you can shorten either per client or matter type. Staff can correct the agent, and every correction is logged.
04 · 24/7 human handoff
A real person for the genuine escalation
You define what counts as urgent and where it goes. Anything you choose routes to a person working 24/7 who books into your diary; in hours, a caller who needs a solicitor is warm-transferred. You keep authority to approve, override, reassign.
05 · Confidential by default
Masked, access-controlled, logged
What a caller volunteers is confidential from the moment they say it, whether or not you take the matter. Data is stored encrypted in EU regions; access is capability-based, not job-title-based; unmasking and other sensitive actions need a logged reason and sit in a tamper-evident audit log.
06 · Commercials
A posted rate per minute
From 70p a minute, posted publicly — no allowance to blow through in a busy week. Lite has no setup fee and no subscription; every price is on the pricing page.
The alternatives
How does Magixis compare with a telephone answering service?
Firms weighing us up are usually choosing between voicemail, a human answering service such as Moneypenny, and an AI receptionist. The short version: an answering service takes a message; Magixis has the conversation, books the appointment and writes the record. The detail, like for like:
| Magixis | Human answering service | Voicemail | |
|---|---|---|---|
| Answering hours | 24/7, 365 days — included, all calls in parallel | Typically 9am–5pm Mon–Fri; Moneypenny lists 24/7 as an add-on from £35/month | Always on; most callers hang up |
| Advice and instructions | None given, none taken — your published prices and recorded file status only, then routed | None — a message is taken, typically up to five agreed data fields | — |
| What you get afterwards | A record written on the call: matter type, opposing party, dates given, fee quoted, appointment, owner | An email or SMS to action yourself | A recording to ring back — and 86% of ring-backs from unknown numbers go unanswered |
| Pricing | From 70p/min posted publicly · no setup fee on Lite | Quote-based; UK rates not published on moneypenny.com | Free |
| Contract | None — cancel any month | Moneypenny's smaller message-taking plans carry a three-month minimum | — |
Moneypenny details from moneypenny.com/uk/message-taking-service — hours, 24/7 add-on pricing, data fields and minimum terms as published there. Ring-back figure: Hiya, State of the Call 2026. Last checked: 13 August 2026.
Moneypenny is a well-regarded service, and plenty of firms use it well — a trained human PA taking messages in office hours is a perfectly good answer. Magixis is for firms that want the enquiry qualified, priced from their own published list and booked at any hour, at a posted rate.
Pricing
How much does it cost?
Calls run from 70p a minute. Lite is £1.35 a minute with no setup fee and no subscription; most firms run Pro — £995 setup once, then £99 a month plus 85p a minute, automated CRM included; multi-site Command brings it to 70p a minute. No contract on any plan.
Who's behind the line
Manchester-born. Built for the whole UK.
Magixis is a UK company, founded in Manchester in 2026. A phone line has no radius: a firm in Truro gets the same two-ring answer as one in M2. What travels with every call is the paperwork — ICO registration, UK/EU data storage, a signed DPA — all in writing on the trust page.
CompanyMagixis Limited · UK
HQManchester, M2
CoverageUnited Kingdom
ICOZC223083
Companies House17372370
Before you call · law firms
Taking the enquiry without taking the matter.
The first call to a law firm is loaded before anyone has agreed to anything. Someone who has just been dismissed, or whose purchase is coming apart, will say more in ninety seconds than any web form collects — and what they say is confidential from the moment they say it, whether or not the firm ends up acting. That is the constraint an agent on a firm’s number has to be built around. Capture the enquiry, keep the record small, and create nothing nobody has agreed to.
The commercial half is simpler. The SRA’s Transparency Rules require firms in England and Wales that publicise certain services — residential conveyancing, uncontested UK probate, summary motoring offences, unfair and wrongful dismissal claims, immigration other than asylum, business debt recovery up to £100,000, premises licensing — to publish prices on their website, along with what the price includes, what it doesn’t, typical timescales and key stages, and the experience of the people doing the work. If your fees are already published, the agent can read them back on the call. That is what the caller ringing three firms in an afternoon is actually asking for.
The service half is where the phone shows up in the complaints data. The Legal Ombudsman, which covers England and Wales, received 14,259 new complaints in 2025/26, up 37% on the year before. Poor communication accounted for 24% of the complaint types people brought to it and delay or failure to progress another 22%; a quarter of complainants said their provider never sent them a final response at all — 2025/26 annual complaints data. Very little of that is a legal error. Most of it is a client who could not find out what was happening.
Jurisdiction matters here more than on any other page. The SRA and the Legal Ombudsman cover England and Wales only; Scotland has the Law Society of Scotland and the Scottish Legal Complaints Commission, and Northern Ireland the Law Society of Northern Ireland, each with their own rules on publicity, complaints and client care. Two duties do run across the whole UK. Regulation 30 of the Money Laundering Regulations 2017 requires a firm in scope to verify a client’s identity before the business relationship is established, with a narrow exception for completing verification during establishment where that is necessary not to interrupt normal business and the risk is low — a first phone call is not that verification, and Magixis does not perform any part of it. And UK GDPR governs everything the call leaves behind, which is why the record is masked, access-controlled and time-limited by default; we set out exactly how in GDPR for AI voice agents. For a solicitor practising alone, the same constraint shrinks to a single diary and what may be committed in one name — that is the personal receptionist page. See how a call is handled, or browse the full reception range.
Last updated: 15 August 2026
FAQ · Solicitors
The questions every firm asks.
If your question isn't here, put it to our agent on a live call — it can probably answer.
Calls run from 70p a minute. Lite is £1.35 a minute — no setup fee, no subscription, and nothing at all in a month with no calls. Most firms run Pro: £995 setup once, then £99 a month plus 85p a minute, with the automated CRM included. Multi-site Command brings the rate down to 70p a minute. There are no allowances and no overage — see the full pricing comparison.
A human answering service takes a message and emails it to you; standard cover typically runs office hours, with 24/7 as a paid add-on and a minimum contract on smaller plans. Magixis answers 24/7 as standard, qualifies the enquiry, books the appointment on the call, and writes the record into your CRM — at a posted rate per minute, no contract. The like-for-like table is above.
Caller names and numbers are masked by default, data is stored encrypted in EU regions, and access is capability-based with a logged reason for sensitive actions. Recordings are held 30 days and transcripts 90 days by default, and you can shorten either per client or per matter type. We sign a DPA and publish our sub-processor list on the trust page. We make no claim that legal professional privilege attaches to anything we hold.
No. The agent gives no legal information or advice of any kind. It will not say whether someone has a claim, comment on a limitation date or a deadline, estimate what a matter might be worth, or confirm that the firm is acting. It states only facts you have configured — your published prices, your opening hours, the status your team has recorded — and routes everything else to a person.
No. The agent captures the opposing party's name and the matter details so your team can run its own conflict check, and it tells the caller plainly that the firm cannot confirm it is able to act until that check is done. It clears nothing. It also performs no anti-money-laundering or client due diligence work — identity verification under the Money Laundering Regulations 2017 stays entirely with your firm.
Yes — the line is UK-wide, but the rules the agent has to sit inside are not. The SRA and the Legal Ombudsman cover England and Wales only; Scotland has the Law Society of Scotland and the Scottish Legal Complaints Commission, and Northern Ireland the Law Society of Northern Ireland. We configure the script to your own regulator's requirements, and we hold no accreditation from any of them.
Yes, from your own published price list and nothing else. If you already publish prices under the SRA Transparency Rules — conveyancing, uncontested UK probate, unfair dismissal claims and the rest — the agent reads those figures back and says what they include. It never estimates, discounts or negotiates, and a caller asking for a quote outside your published range is routed to a fee-earner.
You write the escalation rules and the agent follows them. Wording you nominate as urgent — a hearing date, an eviction, an arrest, a caller in distress — triggers the route you have chosen: a warm transfer, a page to the duty solicitor, or a task raised with a named owner and a callback time. Anything you choose can reach a person, 24/7.
On Lite, the same day — you set it up yourself from a link we send. Pro is a two-week build: we listen to a week of your real calls, train the agent on your matter types, published prices and escalation rules, you test it on a sandbox number, then it goes live on your own number. You keep your number throughout — the build, step by step.